Flaws in Malaysia.

Just now my mom went Petronas to pay for Astro bill.
It was 2:56pm.

Conversation between my mom & 2 Petronas sluggish Malay staffs.

Mrs Yap: Mengapa counter tak buka?
Staffs: Belum sampai masa ma...
Mrs Yap: Bila? Sudah dekat masa la...
Staffs: Tak boleh, kami Petronas ngam ngam punya, tunggu la... tunggu 4 minits saja.
Mrs Yap: =.='''''''

Tick tock tick tock... 4 minutes later...

Staffs: Ok, sampai masa, boleh la.............
Everyone: Yes la, Petronas is soooo efficient soooo punctual...
!@#@$D$D$%## =.='''''''''''''''''''''



So, er, this is Malaysia.
How can we improve our country?